ORDERS

What forms of payment do you accept?

We accept MasterCard, Visa, American Express, Discover, Apple Pay and PayPal.

What should I do if my order is missing or something is wrong?

Please contact us here with your order number and we will get back to you ASAP.

Can I modify or cancel my order?

Due to our quick processing time, we unfortunately are not able to change the address once an order has been placed.

Can I return my order?

Due to safety and contamination concerns, personal care goods (such as beauty and skincare products) cannot be returned, with the exception of product damaged in transit. Please get in touch if you have questions: [email protected]

What is the shipping process like?

Once the order is placed, you will receive a confirmation email with all order details and an order number directly to the email address provided during checkout.

Where do you ship from?

Our warehouse is located in Los Angeles, CA.

What if my package or products arrive damaged?

If your package or product was damaged during transit, save the box and merchandise and notify us immediately at [email protected].

Do you ship worldwide?

International shipping is currently available to Canada, the UK, and Australia. Shipping rates for international orders will be calculated at checkout. Who handles your international shipping?. We ship all our international orders with Passport - the

Where are Lion Pose products available for purchase?

LionPose products are available on lionpose.com, on Sephora.com (U.S.), and in select U.S. Sephora stores! From our website, we ship to select countries worldwide. To get your order to you, we've partnered with Passport Shipping and they will be the

Why have you paused international orders?

We've temporarily paused international orders due to fulfillment constraints. Our goal is always to provide an exceptional level of service throughout the ordering process, and as we are currently unable to guarantee that for international orders, we

When will international shipping resume?

We have yet to set an exact date, but we'll keep you updated on any progress we make. You can sign up for our newsletter to receive notifications. We promise to let you know as soon as it's back!

What can I do if I have already placed an international order?

If you've already placed an international order, rest assured that we still intend to fulfill it and deliver your product. Please contact our Customer Support Team at [email protected] for any additional assistance.

Can I cancel my pending international order?

Yes, you can cancel your international order if our team has not yet fulfilled it. For assistance, please contact our Customer Support Team at [email protected].